Terms of Service

1 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Client", "you") and Neurvixa AI ("Company", "we", "us", "our"), a technology services company based in Agra, India.

By using our website, mobile applications, or engaging our services, you confirm that:

• You have read, understood, and agree to these Terms.
• You are at least 18 years of age or the legal age of majority in your jurisdiction.
• If acting on behalf of a business, you have authority to bind that business to these Terms.

2 Description of Services

Neurvixa AI provides the following technology services:

All services are subject to a separate service agreement or Statement of Work (SOW) that will govern the specific deliverables, timelines, and fees.

3 Eligibility

• You must be at least 18 years of age to use our services.
• Our services are intended for business use. We primarily serve business owners, managers, and professionals.
• You must not be barred from receiving services under the laws of India or any other applicable jurisdiction.
• Our mobile applications are rated for users 18+ on Google Play Store and Apple App Store.

4 User Accounts

4.1 Account Registration

Some of our services require creating an account. When registering, you agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your account information.
• Keep your password confidential and not share it with others.
• Notify us immediately of any unauthorized use of your account.

4.2 Account Responsibility

You are responsible for all activities that occur under your account. Neurvixa AI is not liable for any loss or damage arising from unauthorized use of your account due to your failure to safeguard your credentials.

4.3 Account Deletion

You may delete your account at any time through the app settings or by contacting us. Account deletion will be processed within 30 days. Certain data may be retained as required by law.

5 Service Engagement & Contracts

5.1 Project Engagement

Paid services commence only upon execution of a signed Service Agreement or Statement of Work (SOW) and receipt of any agreed advance payment. The free Business Audit tool does not constitute a service agreement.

5.2 Scope of Work

Any changes to the agreed scope of work must be documented in a written Change Request and may result in additional fees and revised timelines. Verbal agreements for scope changes are not binding.

5.3 Client Responsibilities

Clients agree to:

• Provide timely access to necessary information, systems, and personnel.
• Review and provide feedback within agreed timelines.
• Ensure that any data or content provided to us does not violate third-party rights.
• Maintain appropriate licenses for any third-party software they ask us to integrate with.

6 Payment Terms

• Currency: All prices are in Indian Rupees (INR) unless otherwise agreed in writing.
• Advance Payment: Projects typically require 30–50% advance payment before commencement, as specified in the SOW.
• Milestone Payments: Remaining payments are tied to project milestones as defined in the SOW.
• Invoices: Invoices are payable within 7 business days of issue unless otherwise agreed.
• Late Payments: Overdue payments accrue interest at 1.5% per month.
• Taxes: Fees are exclusive of GST and any other applicable taxes, which will be added to invoices as required by Indian law.
• Refunds: Advance payments are non-refundable unless Neurvixa AI fails to commence the project within the agreed timeline. Any refunds for partial work are assessed on a case-by-case basis.

7 Intellectual Property

7.1 Client-Owned Deliverables

Upon receipt of full payment for a project, ownership of custom-developed software, code, designs, and deliverables created specifically for the client transfers to the client, as specified in the project SOW.

7.2 Neurvixa AI's Pre-Existing IP

Neurvixa AI retains ownership of all pre-existing intellectual property, including proprietary frameworks, templates, tools, methodologies, and generic code libraries used in delivering services. Clients receive a non-exclusive license to use such components as incorporated in their deliverables.

7.3 Website & App Content

All content on our website and applications — including the Neurvixa AI name, logo, brand identity, text, graphics, and software — is owned by Neurvixa AI and protected under Indian and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

7.4 Portfolio Rights

Unless explicitly prohibited in writing, Neurvixa AI reserves the right to mention your company name and describe (in general terms) the nature of the work done as part of our portfolio and marketing materials, without disclosing confidential business information.

8 Acceptable Use Policy

You agree NOT to use our services, website, or applications to:

• Violate any applicable law, regulation, or third-party rights.
• Upload, transmit, or distribute malware, viruses, or any harmful code.
• Attempt to gain unauthorized access to our systems or other users' accounts.
• Engage in reverse engineering, decompiling, or disassembly of our software.
• Use our AI tools to generate illegal, defamatory, discriminatory, or harmful content.
• Collect or harvest personal data of other users without their consent.
• Use automated scripts or bots to scrape data from our website or apps.
• Misrepresent your identity or affiliation when using our services.
• Engage in any activity that disrupts or interferes with our services.

9 AI Services Disclaimer

• No Guarantee of Accuracy: AI outputs should not be relied upon as professional legal, medical, financial, or regulatory advice without independent verification.
• Human Oversight: We maintain human oversight for all critical AI-powered recommendations and deliverables.
• Third-Party AI Terms: Use of AI tools may be subject to the terms of third-party providers (OpenAI, Anthropic, Google, etc.). You agree to comply with their terms as applicable.
• Business Audit Tool: Our free AI Business Audit is for informational purposes only and does not constitute a formal business or technology consultancy engagement.
• ROI Projections: Any performance metrics, ROI projections, or productivity estimates presented on our website are illustrative based on past client results and are not a guarantee of future outcomes.

10 Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of engagement ("Confidential Information"), including but not limited to:

• Business strategies, processes, and financial information.
• Technical specifications, source code, and system architectures.
• Customer and employee data.
• Pricing and commercial terms.

Confidential Information shall not be disclosed to third parties without the prior written consent of the disclosing party, except as required by law or court order. This obligation survives termination of services for a period of 3 years.

11 Limitation of Liability

To the maximum extent permitted by applicable law:

• Neurvixa AI's total liability for any claim arising from our services shall not exceed the total fees paid by the client in the 3 months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• We are not liable for delays or failures caused by circumstances beyond our reasonable control (force majeure), including natural disasters, government actions, third-party service outages, or internet failures.
• We are not responsible for the accuracy or reliability of AI-generated outputs used as the basis for your business decisions.

12 Indemnification

You agree to indemnify, defend, and hold harmless Neurvixa AI and its officers, directors, employees, and partners from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms.
• Your use of our services in a manner not authorized by these Terms.
• Any content or data you provide to us that infringes third-party rights.
• Your violation of any applicable law or regulation.

13 Termination

13.1 Termination by Client

Clients may terminate a project engagement with 30 days written notice. Fees for work completed up to the termination date are payable in full. Advance payments may be partially refunded based on work completed, at Neurvixa AI's reasonable assessment.

13.2 Termination by Neurvixa AI

We may suspend or terminate your access to our services or app accounts immediately if:

• You breach any provision of these Terms.
• Payment obligations are not met after 14 days' written notice.
• We determine that continued service would violate applicable law.

13.3 Effect of Termination

Upon termination, your right to use our services ceases. Provisions relating to intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

14 Dispute Resolution

14.1 Good Faith Negotiation

In the event of any dispute, both parties agree to first attempt to resolve it through good faith negotiation within 30 days of written notice of the dispute.

14.2 Mediation

If negotiation fails, the parties agree to attempt mediation through a mutually agreed mediator before pursuing litigation.

14.3 Arbitration

If mediation fails, disputes shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (India), with the seat of arbitration in Agra, Uttar Pradesh.

14.4 Courts

For any matters not subject to arbitration, the courts of Agra, Uttar Pradesh, India shall have exclusive jurisdiction.

15 Governing Law

These Terms are governed by the laws of India, including but not limited to:

• The Information Technology Act, 2000 and its amendments.
• The Digital Personal Data Protection Act, 2023.
• The Indian Contract Act, 1872.
• The Consumer Protection Act, 2019 (where applicable).

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

16 Contact

For any questions about these Terms of Service, please contact: