Privacy Policy

1 Who We Are

Neurvixa AI ("we", "our", "us") is a technology company specializing in AI automation, software development, ERP solutions, mobile app development, AI agents, and AI training for businesses. We are registered in India and operate globally.

2 Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, phone number, email address when you fill our contact form or request a consultation.
• Business Information: Industry, company size, department, business challenges — collected through our free Business Audit tool.
• Communication Data: Messages, emails, or WhatsApp conversations you initiate with us.
• Account Information: Username and password if you create an account in our apps.

2.2 Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers (Device ID), app version.
• Usage Data: Features used, pages visited, time spent, clicks, and navigation patterns within our apps.
• Log Data: IP address, browser type, referring URLs, crash reports, and diagnostic data.
• Location Data: Approximate location (city/region) derived from IP address. Precise GPS location only if you explicitly grant permission.

2.3 Information from Third Parties

• Analytics data from Google Analytics and Firebase.
• Information from social media platforms if you connect your account.
• Business data from CRM integrations authorized by you.

3 App Permissions (Mobile Applications)

Our mobile applications may request the following device permissions. All permissions are requested only when necessary for the feature:

3.1 Google Play Store Compliance

Our apps comply with Google Play's Developer Program Policies. We declare all permissions used in the app's Data Safety section on Google Play. Users can request data deletion through the app settings or by emailing us.

3.2 Apple App Store Compliance

Our iOS apps comply with Apple's App Store Review Guidelines and App Privacy requirements. We provide accurate App Privacy Labels (Nutrition Labels) for each app, disclosing all data collected and its purpose.

4 How We Use Your Information

5 AI & Third-Party Services

We use leading AI platforms and third-party tools to deliver our services. When we process your data using AI tools, it is done under appropriate data processing agreements:

We do not sell your data to AI companies. When your data is processed by AI tools as part of our service delivery, it is governed by our service agreements with those providers.

6 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service Delivery: With team members, contractors, or technology partners who need access to deliver our services to you — all bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority in India or other jurisdictions.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to affected users.
• With Your Consent: For any purpose explicitly agreed to by you.
• Safety & Fraud Prevention: To protect the rights, property, or safety of Neurvixa AI, our users, or others.

7 Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit.
• Encryption at rest for sensitive personal data.
• Access controls — only authorized personnel can access personal data.
• Regular security audits and vulnerability assessments.
• Two-factor authentication on all internal systems.

Data may be stored on servers located in India or with cloud providers (such as Google Cloud or AWS) that maintain data centers compliant with international security standards.

8 Data Retention

After the retention period, data is securely deleted or anonymized. You can request earlier deletion of your data (see Your Rights below).

9 Your Rights

Under India's Digital Personal Data Protection Act 2023 (DPDP Act) and applicable international laws, you have the following rights:

How to Exercise Your Rights

Email us at [email protected] with subject line "Data Rights Request". We will respond within 30 days. For app users, you can also submit a data deletion request through the app's Settings → Privacy → Delete My Data.

10 Children's Privacy

Our services are intended for business professionals and are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will delete such information promptly.

Our mobile applications are rated for users aged 18 and above on both Google Play Store and Apple App Store.

11 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience:

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

12 International Data Transfers

As we use global cloud infrastructure and AI services, your data may be transferred to and processed in countries outside India. When we transfer data internationally, we ensure:

• Transfers are to countries with adequate data protection laws, or
• Appropriate safeguards are in place (Standard Contractual Clauses, Data Processing Agreements), or
• You have given explicit consent to the transfer.

All international transfers comply with the requirements of India's DPDP Act 2023 and applicable cross-border data transfer regulations.

13 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes:

• We will update the "Last Updated" date at the top of this page.
• We will notify you via email (if you are a registered user or client).
• For app users, we will display an in-app notification with a summary of changes.
• Continued use of our services after the effective date constitutes acceptance of the updated policy.

We encourage you to review this policy periodically. The current version is always available at neurvixaai.com/privacy-policy.

14 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team: